Our Guarantee

Dobbie's Florist has been serving Niagara since 1888 for four generations. Our family is proud of our heritage. At Dobbie's our goal is to make every consultation one you will feel good about and the recipient will be thrilled to receive.

Your satisfaction is of great importance to us. If you are not satisfied with our flowers or our service, please contact us directly at 905.356.7478 or 1.800.510.2024, or email us at dobbiesflorist@bellnet.ca with in 72 hours so we can make it right.

Sales Tax Information
Every internet order you place with us will be charged applicable sale tax to the amount of the order. This tax rate is based upon the rate our shop is charged.

Order Changes
Please be advised that we are unable to cancel or change any orders already delivered or presently en route to delivery.

To cancel or change delivery dates or addresses for any other orders, please call our Customer Service Department directly at 905.356.7478 or 1.800.510.2024.

We are unable to accept cancellations or change requests via email.

Substitution Policy
Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme, and colour scheme of the arrangement, using flowers of equal value.

Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet or orchids, we will make every attempt to match the flower type, but may substitute with another colour.

We will make every effort to contact you in the case of substitutions to inform you of our available options. If we are unable to contact you prior to the specified delivery date and time, we will defer to our substitution policy stated above.